SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of supremeitemsspot.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of supremeitemsspot.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
🏊♂️ I am absolutely thrilled with this swim cap! In the past, my swimming experiences have always been spoilt by one persistent problem - water getting into my ears It's a discomfort that can truly ruin an otherwise fantastic swim session. However, since I started using this particular swim cap, those problems are now a thing of the past. The ear protection it provides is simply top-notch. The design of the ear pockets on this cap has been crafted meticulously to ensure they fit securely around your ears and form a tight seal against any invading water droplets. This attention to detail in its design not only protects my ears from being filled with water but also offers me peace of mind while swimming which makes every dip in the pool even more enjoyable. What adds to its appeal is the material used - silicone. The choice of silicone as opposed to latex or rubber makes all the difference when it comes down to comfort and fit. It hugs my head just right without causing any undue pressure or discomfort; snug enough for efficiency yet loose enough for comfort – striking that perfect balance! And the design of the cap is pretty cool too.
I was initially skeptical about buying another swim cap after having some less than stellar experiences in the past. But this one? Great product! It’s waterproof and keeps my hair dry, even during long pool sessions. And did I mention how comfortable it is? No more headaches from overly tight caps for me! The added ear protection is just icing on the cake.
Good!
The first thing you notice about this swim cap is how strikingly colorful it is – definitely adds some fun to your usual swimming gear 🌈
As someone who swims daily for exercise, finding a durable yet comfortable swim cap has been quite a challenge... until now 😄 This silicone gem not only looks great but also offers excellent protection for my ears against water intrusion. Waterproof and colorful - what else could you ask for?
Bought this for my weekly swims - what a find!
This has made swimming so much more enjoyable for me - no more worrying about getting water in my ears or having to deal with uncomfortable caps. Plus it comes in such cool colors!
Love this cap! The silicone material feels great and I appreciate the added ear protection.
Great product! The waterproof feature really works well, no more wet hair after swimming. And the additional ear coverage? Brilliant!
This product really exceeded all expectations! I purchased it mainly because of its bright color (I wanted something that would stand out at crowded pools), but soon realized there was so much more to appreciate about it: its softness, flexibility, durability... And let's not forget the built-in ear protection which has saved me from many uncomfortable post-swim hours.
A must-have for any swimmer!
I love how lightweight yet durable this cap feels on my head while swimming. The bonus part: No more annoying trickles of pool water down my ears thanks to its built-in guard!
I’m very impressed with this swim cap! It's a perfect fit, very comfortable and the ear protection is just fantastic. I've tried many different caps over the years but none have offered such comprehensive protection while maintaining comfort. The vibrant colors are also a great touch.
The perfect blend of comfort, functionality & style – all wrapped up in one awesome swim-cap package that even includes integrated ear-protection... What's not to love?